Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hendoexpress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Лев Щуров –
The size of the daughter and a half years, wearing 21 sizes. For bigger legs will be small. There were no sharp smells. Neat, cute, Back Velcro, carton sole. The price-quality is consistent. Went a month and a half to Sochi
Rebecca Fowler –
Thank you very much store! In such difficult conditions as quickly sent. Very good boots on the kids. We have four months now. Took at the age of 0-6 months. A little bigger, but the socks will be okay.
Алла Фоминa –
Nice boots, we’re just in the spring. Thank you store!
Георгий Попов –
Very cute, cute shoes)) but for a 5-month-old daughter are great, run away so far. And so in general beautiful)) back on Velcro.
Agathe Arnaud –
Very nice product unfortunately too big
Инна Орловa –
Funny slippers. now my daughter is 7 months, while they are a little bigger, we will wear in the spring
Лина Цивилёвa –
Cool
Павел Юшков –
The same as in the photo, for 3 months came.
Валерия Черновa –
Delivery 3 weeks, shoes as picture, ordered 13-18 m. Length on the sole 14.5 cm, good quality, thanks.
Ann Bell –
Cool
Samantha Beck –
Delivery 2,5 months (there is a probability that from the virus). Thank you!
Diego Delgado –
I loved it.
Артём Юдин –
I’ll take it for the second time. Before that they took smaller size and gray. Everything likes it! It is convenient to dress the baby due to Velcro at the back, the smell is weathered in one day. Cute, the baby is comfortable in them.
Joe Bailey –
Super
Carol May –
I’m honestly so impressed and happy with this item. They are so lovely and ready for my baby to be. This was the first time I have ordered off Ali Express and I am so honestly impressed. They also come so quickly! Thank you.
Рycлана Бублик –
This is such a cute miracle, thank you, they are just super and quality and look super, thank you very much
Edward Adams –
I am satisfied with my order
Patricia Barbosa –
Beautiful, well made, loved. Took 2 months to get to Brazil.
Роза Авдеевa –
Not winter, of course, but on a warm autumn fit (thin insulation only on the bootleg, inside, where there should be a stop, there is no insulation), the model resembles Uggs, only on the side there is a Velcro closure, this makes it convenient to dress shoes for the baby. I can not estimate the size yet, I bought shoes for growth
Софья Николаевa –
I’m very happy.
Геннадий Цивилёв –
We’re 11 months old. Malomerki
Barbara Carpenter –
Очень мягкие ботиночки. На картинке казались больше, чем на самом деле. Сзади есть липучки для удобного одевания.
Оскар Осипов –
Delivery to the Leningrad region three weeks. I ordered many different pinets from the store and all excellent quality. Match the picture. In some there were inserts of paper and Arizona, so as not to crumble during transportation. I am very pleased with the order. These booties are insulated. Fixed on Velcro.
Дмитрий Уваров –
Тапочки пришли за 18 дней. Очень приятные на ощупь.
Никита Фёдоров –
Милый аксессуар на ножки 🙂
Walter Jordan –
I looove them!!! Especially the sandals! They are very cute and soft and definitely buying more! Thank you store ^_^
Елизавета Владимировa –
Cool tapulks. We are 4 months old, bolshevats. I took it for the winter. Walk home
Леонид Макаров –
На фото голяшка кажется более высокой и они явно больше 12 см, но с носочком будет хорошо
Алина Шевченко –
We reached Sakhalin in 25 days!
אופיר בן יצחק –
Классные !!!!
משה יאיר –
Очень хорошая работа .
Emin Alkan –
Slightly disappointed with the purchase. Shoes are not significantly, but differ from those in the photo. Mine came with pompous and smell. Also the size, I took on a newborn, but they are much larger… I don’t know if I can use them. The parcel went 3 months to Istanbul (very long), I thought it would not reach.
Евгения Харитоновa –
Тапочки хорошие! Внутри тёплые, в коляске катать самое оно! С боку большая липучка, одевать удобно. 12 см по стельке. У ребёнка ножка 10 см. По стельке. Немного великваты.
Татьяна Кузнецовa –
Нормальные тапочки, пришли за 3 недели. Малышу 6,5 мес и они ему с запасом, в сентябре будут как раз. Они естественно не для ходьбы, а для сиденья.
Андрей Якушев –
Пришли в спб за 2 недели.соответствуют описанию. Внутри мех, но не на зиму. Выглядят красиво) липучки лучше были бы спереди, так как мы их легко скидываем с ножек ( но может только мы так делаем) .покупкой довольна.
Benjamin Duncan –
muy lindos y calentitos
Natálie Skoda –
It is sooooo awesome! And it arrived so quick, thank you
Павел Углов –
Продавец просто умничка!!! Пришло Все очень быстро, до спб за 2 недели.Моему ребёнку семь месяцев, как видно на фото, они ещё большеваты, имеется конечно запах, но Думаю что выветрится.брала за 350 рублей и скажу честно, они больше и не стоят.
Justin Sullivan –
очень классные. ребёнку пять с половиной месяцев, на 2 см велики. осенью будет само то)спасибо продавцу.
Степан Жуков –
Пришли в Пермь за две недели. Качество очень хорошее. Спасибо!
Ольга Богдановa –
размер 7-13 мес, на ногу 11 см хорошо.
Мирослав Шевченко –
Пришли быстро, это очень радует)
Ульяна Алексеевa –
Очень все подошло
Joseph Clark –
So soft and cute.
Светлана Лазаревa –
нам 11 месяцев и нам маленькие, а так очень симпатичные батиночки
Ирина Юрченко –
Все аккуратно и быстрая доставка
Roma Szczepaniak –
Buciki super. Szybka dostawa.
Микола Бабіак –
Очень красивые ботиночки , быстрая доставка
Жанна Зайцевa –
Чудесные, подошли ребёнку 5 месяцев
Валентин Терехов –
Пинетки понравились. Пока у ребёнка ножка 9 см, великоваты. К холодам будут хорошо.
Сніжана Галицький –
товар был заказан 18 августа, получен в Украине 5 сентября, доставка очень быстрая. качество супер, буду заказывать еще
ירון ארבל –
точно как на картинке, очень хорошее качество
Giacomo Grasso –
Carinissimi e super morbidi all’interno!
Кира Жуковa –
Посылку получила. Ботиночки хорошие, тёплые. Ребёнку 1,5 года оказались в пору. Товаром довольна
Louna Chauvin –
bien chaud , bonne taille et bonne couture
Andrea Brewer –
Ботиночки пришли в Беларусь меньше чем за месяц. Трек код отслеживался. Товар соответствует описанию. На осень. Длина стельки 11-12 см максимум с тонким носком. Нам к сожалению оказались маловаты. Буду заказывать больший размер. Продавца советую.
Hieronim Dudek –
Śliczne, ciepłe, dobrze wykonane.
Константин Окулов –
Быстрая доставка, симпатичные, на флисе
Martha Morales –
Товар довольны.Описанию соответствует.Спасибо продавцу за быструю отправку.В Минск посылка пришла за три недели.