Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hendoexpress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sara Benard –
Well received thank you to the store I recommend it is perfect
Юлия Юшковa –
It’s just like in the photos it took 3 weeks to get there it works fine
Nina Mercier –
G just received them it works very well
Catinca Averescu –
came in one piece , new and well packed haven’t test it as yet because i came with a us plug and i live in spain but it was my mistake i put us plug.
Cloé Marchal –
It came very well packaged it heats very quickly it flattens well my wig it happened 4 more days than the estimated delivery
Thibault Lucas –
Very very happy, very well Pack
Marc Louis –
Works well. Corresponds to the description but a pity that the comb is not thinner otherwise perfect. Delivery more or less long but reasonable ..
Gerard de Lange –
On 1 April ordered and on 28 April. I got him have not tried but am quite happy with it.
Amanda Stephens –
Long waited, but it’s forgiving, since it was a pondemy. But it will not be easy to operate. The fork is not fixed and stuck the gap (removes and remains in no). Heated quickly but the comb is difficult to climb into thick hair.
Aitor Delgado –
It works very well.
Elsa Leger –
Delivery too long I will see if the comb works
Mathieu Michaud –
super colis
Carolina León –
I haven’t tried it yet but it’s perfect, just like in the picture. I’m super happy because the iron came in fast, two weeks or something. I thank the store.
Lou Lefevre –
Received in good condition thank you it function well .. thank you I recommend
Lilou Marechal –
Article received in very good condition but it took 2 months!
Malik Leclercq –
Great but takes too much time. 1 month edemi to arrive. But otherwise the article is great
Mohamed Moreno –
The product is equal to the descripcion free even estando in covi19 very fast with good furniture embalajje selling 100% 100 recommended
Sara Chauvin –
The article is exactly as it describes the store the shipment was fast I highly recommend this seller Thank you to the seller
Roméo Payet –
Received my heated comb
Sergio Carrasco –
Spectacular, well packed. Thank you
Jules Durand –
Very good this article I love
Grace Williams –
so perfect
Adrian Blanchard –
This iron is great!
Mark de Bruin –
I am so happy with it
מיכאל זיו –
it came very quickly works good I’m happy
Harry Anderson –
It’s very amazing and it come quick in two weeks
Donald Bradley –
High quality as description and pictures. Highly recommended.
Amandine Simon –
Well received, long wait, crisis requires but happy. I plugged it in, it heats very well and looks effective.
Marine Gaillard –
Matches the description
Brittany Allen –
I have not open my package yet
Nicolas Mercier –
Same as in the picture
Christine Peterson –
Item as described. Briefly used it to see how it works and it works fine. Does the job! Packaged well
Louise Roussel –
Conforms to photos with a guard to close and protect the comb
Paul Guichard –
Working good
Adam Le roux –
He took two months to come!!!! But it was very well packaged. And smooth super well I recommend it
Cristina Colombo –
Arrived late pear are satisfied
Hannah Morgan –
heat’s very fast I recommend the store
Lisa Colombo –
i haven’t used it yet but i looks good. I’ll come back and add more feed back once I’ve tried it. the delivery was okay.
Noelia Sanz –
Very good product my wife likes very much
Léon Lemaire –
Well arrivé
Marta Villa –
Order well received thank you bcq to the store
Fikret Tunçer –
I ordered with a box and did not receive it otherwise good product
Tom Girard –
Received Today not yet tested
Domenico Rizzo –
Loyal to item description. Delivery times kinda long but it is normal in times of Covid19. I don’t have communicated with the store. Just the I try I will further review Thank you
Léa Garcia –
It works well
Thea Post –
Received after 2 months, the product looks good
Noemi Piras –
trop cool❤
Maïlé Weber –
I received my package despite a good month of waiting but hey it’s due to COVID-19. During all the waiting time and despite the delay the supplier was very present and was able to reassure me by answering all my questions. The iron is well functional, it can be adjusted to 3 different temperatures and is consistent with the photos. I recommend!
Lilou Fleury –
I will test and tell you
Jordan Leger –
Works well
Sarah Clement –
I just received it suitable for the description send fast I have not tried yet I come back given my opinion after trying I recommend the store
Léonie Garcia –
Delivery time: 1 month corresponds to the product described by the store
Louis Hoarau –
Heats up amazingly and it also heats up pretty quick works really well I love it. It’s perfect
Kalevi Miettinen –
I love it and it came quick,buy everything is good
Michele Salvi –
Arrived in good condition, perfect
Lucas Marques –
Comb hair straightener, like the discretion of picture, the process was very long but it arrived, thankfully, I recommend, despite the time not yet experienced but am satisfied. Thank you store.
Lola Roussel –
Very good comb straightener but the delivery was very long (eviron a month) but it’s worth it. I was a little afraid reading the reviews because many people said they did not receive it but EnFAIT it was OK the store is very good. Now it remains more than to do with time if the straightener works.
Douglas Guerrero –
It came really fast! I’m happy about that. Definitely very light weight which I’m not sure if that’s a good thing because I’m used to heavier combs.. has heat adjuster and a stand. Smelled a lil on the first use but works good to straighten my wig..
Daniel Mitchell –
Very relevant and reliable store. Very thing was on point. The way it was delivered and it protection. I love it. Thank u
Stephen Ross –
Delivery took a month + to the U.K, which wasn’t great when the tracking is all over the place as well. However the product seems to be good quality, it heats quickly and the U.K is interchangeable for a Europlug. Wiring seems reasonably sturdy too. Came well protected in bubble wrap.
Kilian Michel –
Works well, the store is communicating thank you
Milagros Moreno –
waooo so beautiful: thank you so much Saler I really love it tanx alot❤❤
Lucas Taylor –
Works well!
Alexandra Barbier –
To try, despite a very long delay (cause Covid-19), the product arrived well, I took it for my mother’s birthday, she liked
Adam Møller –
Je suis sastisfaite , expedition tres rapide en 3 jours
Глеб Терехов –
J’aime trop
Jason Krämer –
As described thank you very glad
Anthony Alvarado –
It came as described but it doesn’t heat up so much.
Andreas Steiner –
just received it but haven’t used yet. anyways looks like the picture.
Robert Schultz –
I would have gave this 5 stars but because I ordered this quite a while ago I was worried I wasn’t going to get it. I got in contact with the store and they were really nice and told me there was a bit of a delay due too the virus. The hot comb is exactly as it was described, thank you
Wayne Meyer –
I have ordered a UK plug and got something else , after waiting so long what should I do with this now?
Constant Clement –
bien il ne manque plus qu’à essayer merci
Beatriz Lourenço –
Acabei de receber o produto, ainda não usei mas já estou feliz com a compra.
Noah O’Connor –
bien arrivés. mais je trouve les dent du peigne ppas assez fin.pour rentrer dans les mèches. Je verrai une dois branché livré rapidement merci.
Anaëlle Le gall –
Conforme à la commande ! J attend de l essayer pour voir si il chauffe bien
Louis Leger –
Au top !
Yasmine Marchal –
10 jours pour arriver super bien emballé juste hâte de l essayer et je dirais le rendu par la suite. je recommande
Henry Bouchard –
Good quality but the product tool almost 2 months to arrive
Julien Lacroix –
Venu en 2 semaine .Marche super bien merci
Adam Jacob –
Exact comme l’image mais pas essayer d’abord livraison très rapide
Romain Hamon –
Comme sur la photo
Ryan Renard –
bon état
Αννα Δαγκλής –
delivery was delayed due to covid19 but it came in good condition. I love it
Lucie Roche –
Parfait
Désirée Martinez –
Très bien il chauffe vite et fonctionne bien. Il est également très bien emballé dans sa boîte!
Thomas Rodriguez –
Article bien emballé et surtout conforme à la description. Je l’ai utilisé sur mes propres cheveux que j’ai toujours du mal à défriser et comment dire ? Je suis amoureuse de ce peigne. Merci
Clément Schmitt –
Bien protégé. Après à tester si il dit dans le temps.
Daniel Lee –
There were issues with the shipment but the store was great with communication and helped to resolve the issue immediately. I am very happy with the product, I received the correct plug for my country PowerPoint plug, nothing was broken or missing. Great communication, great seller, great product.
Harold Burke –
Item arrived today 1/09/2020. Product looks good, I’m yet to use it but I plugged and it heated up quickly. Looking forward to using it so I can rate it properly
Eden Pinfold –
The product matches the description! Cannot wait to use it! I waited about 2 months for it but it finally arrived!
Maxime Lemaire –
Très pratique et arrivé a la date prévue.
Cooper Lévesque –
Not heavy, came really fast. Didn’t try it yet.
Maëlle Carpentier –
Conforme au produit, très bien emballé je ne l’ai pas encore utilisé mais très prochainement
Cloé Chevallier –
produit conforme à mes attentes.
Leonor Ferreira –
I have order the product on the 12th of August and, the store send it really fast (probably with in the first 24h) and I have received it on the 7th of September. As you can see in the pictures above, if came really well protected. It heats up really fast, I am yet to try it on my hair, when I do that I will leave additional feedback. I will definitely buy again from this seller. I did not have contact with the seller.
James Reid –
It works very well, just be careful because obviously it gets hot.
Lucas Tessier –
Super fast delivery despite the health crisis super happy heating super very very satisfied
Alexander Fuchs –
What the price
Maxime Besson –
Very fast delivery