We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of hendoexpress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.97 out of 5 based on 32 customer ratings
32 reviews
100% of buyers enjoyed this product!
5 stars
( 31 )
4 stars
( 1 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
Luiz Costa –
Great product, delivery fast. Was this and my friend loved!
Rated 5 out of 5
Даниил Данилов –
Bag of excellent quality, locks open well and close, qualitatively stitched
Rated 5 out of 5
Roland Schmid –
fast delivery despite the virus pandemie, ordered 26.2 came 14.3. product is amazing, spacious, practical pockets with earphones outlet and usb outlet for charging phone. came with bottle warmer case. good for a bit of rugged trip with toddler. store is polite. i recommend this seller.
Rated 5 out of 5
Валерия Долгих –
! In seven days!
Rated 5 out of 5
Jorge Alberto Granados –
Leegó earlier than expected (Mexico 3 weeks), well packed. The excellent material, all the description as well as all well done, it’s pretty handy by shape, size and compartments, the only thing is that eye, as I said it’s practical, big things wouldn’t come in like very padded blankets for example, if you deal with that kind of thing, you better look for something bigger.
Rated 5 out of 5
Елизавета Петровa –
Record fast delivery))) recommend) exactly as in the description)
Rated 5 out of 5
Пётр Семёнов –
The backpack is excellent, high quality, very many pockets. Bought for a walk with the child, I think it will be very convenient, I recommend. There is built-in wire for Powerbank
Rated 4 out of 5
Francisca Ferreira –
Very very fast shipping backpack! I used to get a little older in the pictures but, I find it good quality, it’s but it’s durable too! Correct description, all accessories!
Rated 5 out of 5
Лев Давыдов –
Delivery 10 days to Mo. Excellent quality! I’m excited about it. Very spacious and lots of pockets. Took it for travel.
Rated 5 out of 5
Екатерина Пановa –
Came very quickly, ordered 15.04, at the Post Office (in Tyumen) was already 28.04. The description is consistent. Quality is chic (for such money is more than chic). Threads are not stuck anywhere. I didn’t talk to the store. The order was tracked, plus travel notifications came. Recommend!
Rated 5 out of 5
Кирилл Юрченко –
Backpack fire!!! Sorry I didn’t buy it before sorry for money
Rated 5 out of 5
Henk van der Laan –
Looks as described
Rated 5 out of 5
Magda Adamczyk –
Cool backpack, only gray is not gray, but with green
Rated 5 out of 5
Martha Sandoval –
I’m delighted, the only detail is the closures, I feel like they won’t last long. Everything else is perfect thick fabric, everything brings like sponge, super cute color, the handles are comfortable and very wide. I loved it.
Rated 5 out of 5
Марат Ермаков –
Great backpack! Many pockets, very functional. The front pocket is a small thermal bag (shown in the second photo). There are two bottle holes, many pockets inside the arm. There are fasteners for the stroller and a hole for the rest of the bank.
Rated 5 out of 5
Валерий Семёнов –
Delivery to St. Petersburg a little more than 3 weeks. Description fully corresponds. Quality at 100%. A huge number of internal pockets and all sorts of offices, the main thing now is not to lose everything.
Rated 5 out of 5
Никита Авдеев –
Everything is fine. I noticed only a small fat spot. The backpack itself is super. The color is different from the photo, for me-for the better. Looks more noble. Discreet color)
Rated 5 out of 5
Геннадий Фадеев –
The color is excellent. Quality without claims. But I thought it would be more roomy. On the other hand, he’s neat.
Rated 5 out of 5
Назар Уваров –
Backpack good
Rated 5 out of 5
Василиса Поповa –
The goods was very well packed. Shipping fast. The backpack is very good quality, the seams are even, the accessories are quality. Thank you! I’m very happy!
Rated 5 out of 5
Александр Савин –
Backpack Received, thanks to the store, everything corresponds to the description! The delivery took 40 days to Chita, ordered 17. 05. 2020. The thing is quality, worth your money, I recommend the store, I did not communicate with the seller.
Rated 5 out of 5
Наталья Андреевa –
I ordered a backpack for a friend as a gift) while he went, it turned out that I now need it))) so there is a plus in non-fast delivery))) Quality backpack!!! It is convenient and useful not only for nursing mothers, but just for those, who likes walks with snacks and convenience! And the color-the tenderness itself!
Rated 5 out of 5
Тамара Авдеевa –
The most awesome backpack I have ever had! Lots of pockets, quality is brilliant. Looks really nice. Thank you!
Rated 5 out of 5
Стас Лаврентьев –
Cool bag, arrived quickly 12 days before UFA, fittings are quality, no smell, the material is dense. All well passito cable for charging went Included
Rated 5 out of 5
Глеб Егоров –
In RO in two weeks. It’s like the description. Locks work, lots of pockets. Thank you
Rated 5 out of 5
Давид Овчинников –
Everything is fine, perfect bag
Rated 5 out of 5
Leon Wagner –
A small defect in the front pocket, the store returned a part of the money, the backpack itself is of excellent quality, I recommend!
Rated 5 out of 5
Benedikt Horn –
Просто супер. Как и описано классный рюкзак. Без запаха и очень быстро дошёл.
Rated 5 out of 5
Михайлина Бондаренко –
The bag came to Ukraine in 3,5 weeks. quality is super! easy, structured, very thick internal organization!
Rated 5 out of 5
Сергей Цыганков –
18.08 заказала 28.08 пришел= 10 дней огонь до Москвы. Очень крутой рюкзак. Есть и USB, для ключей карабин, чтобы не искать связку по рюкзаку, куча кармашков, есть и карман для влажной одежды, к примеру купались в море поменяли трусики на сухие, влажные положили в отдел для влажного или грязный подгузник. Я очень довольна портфелем, его можно и на ручки велосипеда прицепить, коляску куда угодно.
Rated 5 out of 5
Leonie Wyss –
очень много карманов, для всего что угодно. исполнение классное, все добротно сделано, однозначно стоит своих денег
Rated 5 out of 5
Barbara van Dongen –
Super Bag! I scream with delight! Very stylish-inside pockets for bottles-at last they will not flip! And the goods sent very fast! I will order for the summer in a different color! Thank you
Luiz Costa –
Great product, delivery fast. Was this and my friend loved!
Даниил Данилов –
Bag of excellent quality, locks open well and close, qualitatively stitched
Roland Schmid –
fast delivery despite the virus pandemie, ordered 26.2 came 14.3. product is amazing, spacious, practical pockets with earphones outlet and usb outlet for charging phone. came with bottle warmer case. good for a bit of rugged trip with toddler. store is polite. i recommend this seller.
Валерия Долгих –
! In seven days!
Jorge Alberto Granados –
Leegó earlier than expected (Mexico 3 weeks), well packed. The excellent material, all the description as well as all well done, it’s pretty handy by shape, size and compartments, the only thing is that eye, as I said it’s practical, big things wouldn’t come in like very padded blankets for example, if you deal with that kind of thing, you better look for something bigger.
Елизавета Петровa –
Record fast delivery))) recommend) exactly as in the description)
Пётр Семёнов –
The backpack is excellent, high quality, very many pockets. Bought for a walk with the child, I think it will be very convenient, I recommend. There is built-in wire for Powerbank
Francisca Ferreira –
Very very fast shipping backpack! I used to get a little older in the pictures but, I find it good quality, it’s but it’s durable too! Correct description, all accessories!
Лев Давыдов –
Delivery 10 days to Mo. Excellent quality! I’m excited about it. Very spacious and lots of pockets. Took it for travel.
Екатерина Пановa –
Came very quickly, ordered 15.04, at the Post Office (in Tyumen) was already 28.04. The description is consistent. Quality is chic (for such money is more than chic). Threads are not stuck anywhere. I didn’t talk to the store. The order was tracked, plus travel notifications came. Recommend!
Кирилл Юрченко –
Backpack fire!!! Sorry I didn’t buy it before sorry for money
Henk van der Laan –
Looks as described
Magda Adamczyk –
Cool backpack, only gray is not gray, but with green
Martha Sandoval –
I’m delighted, the only detail is the closures, I feel like they won’t last long. Everything else is perfect thick fabric, everything brings like sponge, super cute color, the handles are comfortable and very wide. I loved it.
Марат Ермаков –
Great backpack! Many pockets, very functional. The front pocket is a small thermal bag (shown in the second photo). There are two bottle holes, many pockets inside the arm. There are fasteners for the stroller and a hole for the rest of the bank.
Валерий Семёнов –
Delivery to St. Petersburg a little more than 3 weeks. Description fully corresponds. Quality at 100%. A huge number of internal pockets and all sorts of offices, the main thing now is not to lose everything.
Никита Авдеев –
Everything is fine. I noticed only a small fat spot. The backpack itself is super. The color is different from the photo, for me-for the better. Looks more noble. Discreet color)
Геннадий Фадеев –
The color is excellent. Quality without claims. But I thought it would be more roomy. On the other hand, he’s neat.
Назар Уваров –
Backpack good
Василиса Поповa –
The goods was very well packed. Shipping fast. The backpack is very good quality, the seams are even, the accessories are quality. Thank you! I’m very happy!
Александр Савин –
Backpack Received, thanks to the store, everything corresponds to the description! The delivery took 40 days to Chita, ordered 17. 05. 2020. The thing is quality, worth your money, I recommend the store, I did not communicate with the seller.
Наталья Андреевa –
I ordered a backpack for a friend as a gift) while he went, it turned out that I now need it))) so there is a plus in non-fast delivery))) Quality backpack!!! It is convenient and useful not only for nursing mothers, but just for those, who likes walks with snacks and convenience! And the color-the tenderness itself!
Тамара Авдеевa –
The most awesome backpack I have ever had! Lots of pockets, quality is brilliant. Looks really nice. Thank you!
Стас Лаврентьев –
Cool bag, arrived quickly 12 days before UFA, fittings are quality, no smell, the material is dense. All well passito cable for charging went Included
Глеб Егоров –
In RO in two weeks. It’s like the description. Locks work, lots of pockets. Thank you
Давид Овчинников –
Everything is fine, perfect bag
Leon Wagner –
A small defect in the front pocket, the store returned a part of the money, the backpack itself is of excellent quality, I recommend!
Benedikt Horn –
Просто супер. Как и описано классный рюкзак. Без запаха и очень быстро дошёл.
Михайлина Бондаренко –
The bag came to Ukraine in 3,5 weeks. quality is super! easy, structured, very thick internal organization!
Сергей Цыганков –
18.08 заказала 28.08 пришел= 10 дней огонь до Москвы. Очень крутой рюкзак. Есть и USB, для ключей карабин, чтобы не искать связку по рюкзаку, куча кармашков, есть и карман для влажной одежды, к примеру купались в море поменяли трусики на сухие, влажные положили в отдел для влажного или грязный подгузник. Я очень довольна портфелем, его можно и на ручки велосипеда прицепить, коляску куда угодно.
Leonie Wyss –
очень много карманов, для всего что угодно. исполнение классное, все добротно сделано, однозначно стоит своих денег
Barbara van Dongen –
Super Bag! I scream with delight! Very stylish-inside pockets for bottles-at last they will not flip! And the goods sent very fast! I will order for the summer in a different color! Thank you