We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of hendoexpress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 5.00 out of 5 based on 28 customer ratings
28 reviews
100% of buyers enjoyed this product!
5 stars
( 28 )
4 stars
( 0 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
Михаил Шевченко –
Headphones are outwardly nice. They work. The phone was easily connected. The sound is normal.
Rated 5 out of 5
Yağmur Dereli –
I have no comment on the image of the product but there is non-contact continuous copy
Rated 5 out of 5
Станіслав Давиденко –
The warnings are exactly like that, yak in the photo. Shower shvidka delivery, arrived in Ukraine about 12-14 days. The case is a case of the plastic of the, and the same is a product of a product, and this is a product of a product, and this is a product of the product, the product of the product, the product of the product is a product of the product, and the product of the product, and the product of the product of the product, and the product of the product, and the product of the product, the product, and the product of the product, is a You have good trimming, do not vibrate. In a set of three with a USB cable. Danim merchandise is delighted at the first 100%. I recommend the store I obov’viskovo locked the chest.
Rated 5 out of 5
Johnny Hamilton –
Only one month and arrived. Comfortable and good my iPhone the has recognized as AirPods cool
Rated 5 out of 5
Lawrence Jensen –
Exactly 15 days to Korea. That’s such a sweet thank you. Recommend it.
Rated 5 out of 5
Зинаида Черемновa –
Everything is even better than expected. They drove for 2 months, but these are trivia. One earphone dropped into the water-dry and continues to work. This is the only negative-they are big. But get used to it. Thank you!
Rated 5 out of 5
Яна Давыдовa –
Tested a few days, the headphones work perfectly, the only thing, for my ears is more than that, it is impossible to wear for a long time, and yet, the cord for charging does not work. Music to listen somewhere for 2 hours enough charge, for a conversation-I think for longer enough. When talking, it’s good to hear me, I’m also heard well.
Rated 5 out of 5
Teresa Lee –
Excellent packaging, I get to my hands safe and sound, they are beautiful, delicate, they work beautifully fully satisfied with my product.
Rated 5 out of 5
Rudolf Szczepaniak –
Headphones are very nice, exactly as the picture. Work great, when talking well łapią sound, all great hear. A little big, but comfortable, not drop out of the ear. Zamówiłam 24 April, a future 4 June. Little long czekałam, but was worth. Seller fast suit for questions. Highly recommend.
Rated 5 out of 5
Вера Богдановa –
Headphones are just super! And bass and volume are just class.
Rated 5 out of 5
Анастасія Зощенко –
Came very quickly, everything is whole, like working, but did not connect yet, very quickly came
Rated 5 out of 5
Dennis Bowman –
This is so much better than what I expected. Start with the cute color and quality. The earphone quality as well as the sound is so good. Works and sounds like any other branded earphone. I easily connected it with my ip11. Decided to purchase the other color because why not. But still it is only a day since I receive it, will have to test.
Rated 5 out of 5
Лидия Фёдоровa –
Today June 11 received his order. It was forty days in Volgograd .. Everything corresponds to the description of the store, a beautiful salad color! To the seller Thank you, I recommend the store!
Rated 5 out of 5
Єгор Жердев –
Headphones are class. All right. Came to Ukraine for 20 days. Uncle recommend
Rated 5 out of 5
Jesús Ortega –
They’re perfect! Beautiful, it is heard with very good quality and high. I recommend, fully compatible with IPhone
Rated 5 out of 5
Sebastián González –
They’re very pretty, they’re soft, they come unloaded so I haven’t been able to prove them yet but by the sound you hear when you turn them on it seems they work well, I am wishing probarlos
Rated 5 out of 5
Зоряна Зощенко –
Unexpectedly quickly came, very comfortable and the sound is unexpectedly good. Bluetooth catches near the mobile quite normally, once you step back, the connection is interrupted. In general, I’m happy with the order. Thank you. Recommend! I’ll take it, I’ll write another review later. Thank you!
Rated 5 out of 5
Регина Царёвa –
Good quality for this price. Moderate Shiping. Nice color. Xie Xie and dont sneeze
Rated 5 out of 5
Станислав Лаврентьев –
Good headphones, sound quality. Pleasant powder color.
Rated 5 out of 5
Нина Егоровa –
We charge to check how it works.
Rated 5 out of 5
Максим Савин –
Headphones are cool. Bolshevat. The sound of course is also not super, but for its price is normal. For trainers will be the most that, as the wires constantly interfere
Rated 5 out of 5
Назар Завьялов –
Headphones came for a month, I work well, the color matches
Rated 5 out of 5
María Teresa Ortiz –
X Price well, heard normal, arrived well packed,
Rated 5 out of 5
Марія Винниченко –
Sound top for your money. Advise.
Rated 5 out of 5
Эльза Поповa –
Packed well. I went in for three weeks, safe and sound. They haven’t checked yet. Check, additional feedback.
Rated 5 out of 5
Jonathan Simmons –
Headphones are good, quickly synchronized, thanks to the store, I will order more
Rated 5 out of 5
Зоряна Довженко –
Good headphones for their price, delivered in a month
Михаил Шевченко –
Headphones are outwardly nice. They work. The phone was easily connected. The sound is normal.
Yağmur Dereli –
I have no comment on the image of the product but there is non-contact continuous copy
Станіслав Давиденко –
The warnings are exactly like that, yak in the photo. Shower shvidka delivery, arrived in Ukraine about 12-14 days. The case is a case of the plastic of the, and the same is a product of a product, and this is a product of a product, and this is a product of the product, the product of the product, the product of the product is a product of the product, and the product of the product, and the product of the product of the product, and the product of the product, and the product of the product, the product, and the product of the product, is a You have good trimming, do not vibrate. In a set of three with a USB cable. Danim merchandise is delighted at the first 100%. I recommend the store I obov’viskovo locked the chest.
Johnny Hamilton –
Only one month and arrived. Comfortable and good my iPhone the has recognized as AirPods cool
Lawrence Jensen –
Exactly 15 days to Korea. That’s such a sweet thank you. Recommend it.
Зинаида Черемновa –
Everything is even better than expected. They drove for 2 months, but these are trivia. One earphone dropped into the water-dry and continues to work. This is the only negative-they are big. But get used to it. Thank you!
Яна Давыдовa –
Tested a few days, the headphones work perfectly, the only thing, for my ears is more than that, it is impossible to wear for a long time, and yet, the cord for charging does not work. Music to listen somewhere for 2 hours enough charge, for a conversation-I think for longer enough. When talking, it’s good to hear me, I’m also heard well.
Teresa Lee –
Excellent packaging, I get to my hands safe and sound, they are beautiful, delicate, they work beautifully fully satisfied with my product.
Rudolf Szczepaniak –
Headphones are very nice, exactly as the picture. Work great, when talking well łapią sound, all great hear. A little big, but comfortable, not drop out of the ear. Zamówiłam 24 April, a future 4 June. Little long czekałam, but was worth. Seller fast suit for questions. Highly recommend.
Вера Богдановa –
Headphones are just super! And bass and volume are just class.
Анастасія Зощенко –
Came very quickly, everything is whole, like working, but did not connect yet, very quickly came
Dennis Bowman –
This is so much better than what I expected. Start with the cute color and quality. The earphone quality as well as the sound is so good. Works and sounds like any other branded earphone. I easily connected it with my ip11. Decided to purchase the other color because why not. But still it is only a day since I receive it, will have to test.
Лидия Фёдоровa –
Today June 11 received his order. It was forty days in Volgograd .. Everything corresponds to the description of the store, a beautiful salad color! To the seller Thank you, I recommend the store!
Єгор Жердев –
Headphones are class. All right. Came to Ukraine for 20 days. Uncle recommend
Jesús Ortega –
They’re perfect! Beautiful, it is heard with very good quality and high. I recommend, fully compatible with IPhone
Sebastián González –
They’re very pretty, they’re soft, they come unloaded so I haven’t been able to prove them yet but by the sound you hear when you turn them on it seems they work well, I am wishing probarlos
Зоряна Зощенко –
Unexpectedly quickly came, very comfortable and the sound is unexpectedly good. Bluetooth catches near the mobile quite normally, once you step back, the connection is interrupted. In general, I’m happy with the order. Thank you. Recommend! I’ll take it, I’ll write another review later. Thank you!
Регина Царёвa –
Good quality for this price. Moderate Shiping. Nice color. Xie Xie and dont sneeze
Станислав Лаврентьев –
Good headphones, sound quality. Pleasant powder color.
Нина Егоровa –
We charge to check how it works.
Максим Савин –
Headphones are cool. Bolshevat. The sound of course is also not super, but for its price is normal. For trainers will be the most that, as the wires constantly interfere
Назар Завьялов –
Headphones came for a month, I work well, the color matches
María Teresa Ortiz –
X Price well, heard normal, arrived well packed,
Марія Винниченко –
Sound top for your money. Advise.
Эльза Поповa –
Packed well. I went in for three weeks, safe and sound. They haven’t checked yet. Check, additional feedback.
Jonathan Simmons –
Headphones are good, quickly synchronized, thanks to the store, I will order more
Зоряна Довженко –
Good headphones for their price, delivered in a month
Laura Cardoso –
Perfect as described. Loud sound