Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hendoexpress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Theresa Barnett –
They are exactly what described. They are a little bendable but I feel like for a one time use they are ok and if you are learning and for a affordable price they are a perfect buy. And they came in a ok amount of time a little less then a month. So if you not in a rush I say buy a few of them at once. I will be ordering again.
Алексей Егоров –
Отличные пилки, спасибо большое, быстро доставили, рекомендую!
Варвара Осиповa –
Пилочки шли 3 недели! Качество класс! Рекомендую товар и продавца!
Keith Campbell –
They look good quality! Now you just need to try your utility time!
Sophie De Ridder –
I am happy with my package !
Нина Ковалевa –
Доставка меньше месяца в Самару. Спасибо продавцу!
Dylan Hicks –
This nile file is perfect. For the price you can’t go wrong.
Kylian Andre –
reçu rapidement fait son job
סיגל ארבל –
It come really fast and high quality thank you
Constant Leclerc –
super schnell geliefert, ich habe nur die feilen von Ali Express, ich finde sie klasse, ist mal eine andere Form, freue mich schon damit zu arbeiten, bin total begeistert, tolle Qualität
Іван Довженко –
спасибо большое! пилки пришли вовремя!за 10 шт цена нормальная! упаковка целая! рекомендую вам)
Настасья Баданинa –
Хорошие пилки, взяла для одноразовых, на пробу
Zádori Daniella –
jónak tünik.
Валентина Новиковa –
Упаковано хорошо все в целости. Пока всем довольна.
Слава Ульяновa –
пришло быстро. меньше мнсяца
Marie Hopkins –
perfect!!! Will shop again
דורון אלון –
High quality, incorrect tracking (written received by an airline, and has already reached the destination) The product is really good !! Excellent packaged
Ines Grgić –
They are just fine..
Валентина Базовкинa –
пришли вовремя
Germán Castrillón –
me an llegado las limas.la espera fue larga.no fueron mucho de mi agrado se desgastan mucho como para un sólo uso
Erik Baumann –
Sehr gute feilen
Анна Александровa –
Доставка дороже товара
María Concepción Martín –
Me encantan, volveré a comprar
Robin Bébert –
parfait les 10 y sont
Lucy Smith –
works very well. same as you find in a nail salon
Brittany Ray –
bn
Barbara Reed –
Muy buenas y cómodas
Лев Воробьёв –
Спасибо продавцу, все пришло хорошо упаковано.
Sara Sartori –
perfette
Shirley Garza –
Пришли без дополнительной упаковки.
Thomas Marty –
super
גלעד בנימיני –
קיבלתי אחרי חודש, מרוצה מאוד! 3>
Teresa Burke –
Очень выгодная покупка.
Peter Wells –
Muy bueno
Corentin Lemaire –
Mijn lievelings vijlen zeer snel aangekomen
Rebecca Franklin –
All is good, items came in 11 days ❤
Salomé Renard –
Contente de mon achat très bonnes limes en 100/180 merci
Olga Esteban –
Descripción exacta.
Victoria Matthews –
8.16~8.31 배송은 보름정도 걸렸고 가루가 좀 떨어지지만 수량도 정확하게 잘왔어요~
Яна Андреевa –
Все соответствует описанию
Patyi Sári –
Love, this is stronger
Amelia O’Connor –
received it after 4 months but that’s not the stores fault. files are good
Sharon Fowler –
Хорошие пилочка!
Maria Dudek –
Bardzo zadowolona – towar zgodny z opisem, dostawa w 2 tygodnie
Георгий Кац –
Доставка до Орла заняла 15 дней, пилки классные, единственный минус одна немного сколота, но все норм, лучше заказывать сразу много чем покупать по одной в магазине за тридорога как это обычно бывает, с продавцом не общалась, но определенно буду заказывать еще)
תומר כהן –
מהמם רצח
Kevin Chapman –
Amazing files. The best.
Eric Crawford –
Good quality!
Urszula Szczepaniak –
Bardzo fajne.
Яна Плотниковa –
perfecto
Alan Moore –
Хорошие пилки, все соответствует, до Минска шли месяц
Стас Харитонов –
Пилки пришли быстро. Хорошего качества, только не упакованы в отдельный пакет
Sean Murphy –
Arrived to Ireland in 3 weeks. Packaged well, all arrived in perfect condition without any dents. Thank you to the store, would buy again
Валентин Чистяков –
очень быстрая доставка,ещё не испозовала,есть запах
Margaux Laporte –
Lime à ongles dur reçus rapidement
Гена Якушев –
Very long delivery, but the product is good)
Marian Sobczak –
Super order, fast shipment, ordered on 20.08, delivered on 07.09
Антон Царёв –
12.08.20 заказ, пришло 07.09.20
Milan Gotovac –
perfect !
Gabriel Gallardo –
Au venit rpd
თამაზ ქათამაძე –
Good product
Bo Coppens –
Top et arrive en avance !
Roméo Moulin –
reçu très rapidement je recommande
Iván Román –
My only wish is that they where tightly packed together so that they didn’t rub against each other during shipping, reduces the quality of them when they arrive to the customer. That’s why I haven’t given it 5 starts But they still file and do the job and they aren’t flimsy
Тимофей Галкин –
Пришли довольно быстро. Пилки крошаться, чёрные хлопья от них
Алёна Орловa –
пришли пилки очень быстро:) спасибо
Dorothy Alvarado –
Спасибо ! Все пришли
Катерина Ротару –
Отличные пилки, пришли 10 штук, доставка достаточно быстрая спасибо
Anna Duval –
Odeur un peu forte quand meme..
Veronica Ricci –
thank you Seller i love it recomanded is very good
Melissa Ford –
nice
Майя Осиповa –
Как на фото, отличные. Спасибо. ф