Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hendoexpress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
James Tucker –
The eyelashes have come in excellent packaging, within the set delivery time. thank the store will order from you always.
Sean Munoz –
The order went for almost two months in Minsk. the eyelashes are soft, beautiful
Sean Stone –
Excellent eyelashes, especially for this price. I ‘ve been working for them for six months. There’s a marriage, but there’s not much. The thickness of the eyelashes is slightly thinner than described. L-bending did not like, I would like another angle
Давид Тимофеев –
Order 11.03 by Post 06.04 Krasnoyarsk territory. All lengths and bends match. The store did not communicate, there was no need.
Sebastian Wróbel –
Recommend. Zamówię again. Fast shipping. Recommend salesman.
Adrian Mróz –
Shipment dotarła entirely. Seller well zabezpieczył it to transport. Rzesy soft as natural.
Артур Федотов –
Ordered 21.01, sent only 05.02, did not communicate with the store. The package took 27.02. No smell. The quality is excellent for such money. The thickness corresponds to the original, and the bending D & DD, not as stated by C & D
Людмила Дмитриевa –
The store immediately sent the parcel was satisfied, the difference between Enigma d0.10 and nagarak s0.10 is none, but between Enigma d0.10 and nagarak d0.10 is big, I will still order.
Олена Гриценко –
Eyelashes are good, I order from the store not the first time. The package went a little more than a month, but because of coronovirus, we should be glad that the order came. The seller communicated, contacted, so the dispute did not open. Photos of works send made with eyelashes thickness 0.07 length from 8-12mm.
Matyáš Kopriva –
The goods arrived 24-26 days before the Czech Republic. Packed well, no damage, the bends correspond, the lengths at first glance too, in the thickness of 0.10 and 0.07 are very similar, just like one, but generally everything is fine. The only thing that 0.15 as I think is a little tough, to the touch you will not say that they are soft, so for the disgusting customers do not advise, they will obviously not like, Or only on top) in general thank the store for such a cheap but good item))
Давыд Лавров –
Not even expected, took the sample of eyelashes excellent!! Easy to remove, almost no marriage. Always used expensive, but these were very good. The only thing read reviews, and instead of with took izkip B
Трофим Яковлев –
Delivery is super fast! Ordered May 19, received 29! Surprised that the purple palette ribbon is now light, eyelashes will be better visible! The purple eyelash palette is thinner than in silver mixes. Thank you, Alan.
נוגה דוד –
Order in Israel on April 30, received on May 31. The store is sociable. The quality is consistent. The bending matches with, the size also matches
Зоя Веретенниковa –
Great eyelashes. I order not the first time, and the price is acceptable)))) this time I took the Amber try.
Ефим Щёголев –
Packed well. Shipping medium. Track tracked. Cilia are soft. Recommend!
Инга Савельевa –
I really like working with this store. Quickly sends and the quality of the product is good. It’s a pleasure to work. Recommend!!!
Anders Tveit –
So sad… 4 boxs came broken.. one of them very broken..
Регина Баданинa –
We went a month to Mo. Took d 0,1 similar to CC buter 0,7. There’s almost no marriage. The work is very comfortable. In the photo 3D (eyelashes of medium density).
Вероника Тимофеевa –
Good, soft cilia, bend with closer to D, rather C = SS (C +). On the thickness of 0,10 and 0,12 almost do not differ, only the root 0,12 is denser, above the middle are the same completely. The parcel is tracked by post of Russia perfectly, came within 4-5weeks. I have not tried it yet, I will add a review later.
Jeffrey Peterson –
During the situation, the COVID-19 virus took almost 3 months to transport. But the product is perfect without any breakage or damage. Thank you.
María Esquivel –
Despite the pandemic it has come to me in time and in perfect condition I will certainly continue to buy, nagaraku my favorite shop
Patricia Romero –
Excellent as described, and it’s come to me in a week, super fast!
Артём Юдин –
Eyelashes are good, soft, let’s see how it works. Before Hmao, the goods went 2 weeks.
Renan Pinto –
Excellent material, bought 23/05 and received on 25/06/2020.
Amadeusz Walczak –
Shipment dotarła after niecałych two weeks, eyelashes Super, recommended store
Мирослав Чернов –
Excellent cilia, black. Shipping fast. Thank you store!!! Recommend!!!
Susan Tran –
Everything came to Me in excellent condition, it took a while but I arrived. Highly recommended!