Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hendoexpress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ксения Щуровa –
High quality, ordered 40 size, 39 perfect
Andrea Rossetti –
I love it
Александр Николаев –
Thank you very much to the store. Sneakers Literally in two weeks came to Moscow. Ordered for its 36,37 size 38. They look a little bigger, but in general they sit perfectly on the leg. I’m very pleased
Филипп Ушаков –
Cool crosses. The quality is good. Delivery fast.
Егор Жданов –
Cool as in the photo
Alicia Simon –
Magnifique
Мирон Титов –
They’re crazy! My size 37-38, took the size more-guessed) light, look great! Separate thanks for the lacing recommend!
George Burton –
Description on point
Magda Mazur –
Everything is great, came to Europe really fast
Людмила Фроловa –
Funny) for teenagers will go
Ярослав Юрьев –
The crosses are super. Seller recommend.
Cemre Mehmet –
very very good and comfortable
Ольга Андреевa –
Cool sneakers! There is a smell, but I’m sure it will soon disappear. Sneakers of very good quality. Also as a gift put a cute rubber band for hair 🙂 I will look like in the wear and add the review.
Silvia Mariani –
the shoes is so good
Theresa Lee –
Excellent croses for this money
Альберт Исаев –
Вонюченькие, the quality is so-so
Роза Хватовa –
They look beautiful, they smell like Chinese shoes, seams like all smooth, delivery fast to Pyaterochka at the cash register.
Марат Федотов –
Great crosses! The length of my 38 is excellent, but on a narrow foot, on the sides a little long in the area of the thumb and pinky.
Jean Wells –
They’re super. Took on the size more and guessed, I recommend
Влад Юрков –
Very soft at 38 took the latest large size and he approached. Crosses fire!!! To Irkutsk were 1 month. I am very happy
Albert Mason –
Sneakers! Only the size, did not fit… Waited-waited! ;((((I hope the best friend will do, and I ordered a second pair for a larger size;)))) in Minsk there were 1,5 months. My advice: Take a centimeter and order on a dimensional grid, on my 39 size ordered 39 size cross, and on the grid it was necessary to take 40 size, eh… We are waiting for the second pair
Полина Гавриловa –
Crosses fire, though the packaging could be more dense (there was only a navel and a wrap). However, nothing is damaged, everything, as the store promised in the description.
Charlie Girard –
Fast shipping and so beautiful the store responded super fast and im really satisfied and happy
Иван Царёв –
Просто охренительные. На свой 38, заказала самый большой 40 и идеально сели. У кого нога больше 38,то не подойдут эти кроссовки
Syrine Martin –
Des baskets de l’espace ! Génial ma fille est ravie. En plus elles sont légères, confortables. expédié très vite. Merci