Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hendoexpress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Адам Ульянов –
The watch is very beautiful. Grandma ordered it. I waited for four months, two of them were just waiting for them to be sent. But for your money, very good. As a gift sent a spare battery
Maïwenn Rodriguez –
I like its shape to see the duration but I good for the price
Pamela Jones –
nice item
Margaret Kelley –
wow.. I loved it… expected late delivery but surprisingly received early happy with my purchase
Madison Lucas –
A watch is nice . I like it , And i got battery 🙂 but Very long i waiting . Maybe because COVID -19
Marilyn Wilson –
beautiful wrist watch, will sure order the silver colour next
Francisco Pires –
Finally arrived at destination, apparently is okay, testing.
Ryan Russell –
Nice fits perfectly and delivery was sooner thanks
Joseph Hunter –
I recommend this
Silya Amghar –
The watch lools nice except that the gold part if the watch is not actually gold but stained with the colour. Therefore, the colour blended to the other part that were supposed to be silver.all the same the watch still looks nice and decent comparing the price. The shipment took around a month so i am satisfied with that.
سليمان الوبر –
جميله جدا وذوقها راقي
Hamza Acemrar –
It looks nice and chic exactly as in the picture, I love it. Thanks to the store.
Jeffrey Austin –
fast shipping arrived before the estimated date. It’s beautiful. my daughter likes too. thank you Seller
Михайлина Галицький –
хорошие часики, браслет регулируется и кстати браслетик съемный, можно менять на ремешочек при желании! батареечка в комплекте! заказ делала в паре с часами не ремне, за двое часов получилось еще дешевле! рекомендую! спасибо продавцу!!!!
Василина Довженко –
классные часики! рекомендую!
Achraf awragh –
superbe montre. mercii
María Nieves Méndez –
El reloj no tiene el mismo color que en la foto, el dorado se ve cobre
Tasafut Amghar –
magnifique
Jamal Ahelluc –
Top
Алиса Ждановa –
все супер. товар на месте в отличном качестве. в подарок батарейка. все в плёнке
Craig Montgomery –
Lovely watch
Francesca Monti –
Descrizione precisa ! bello e funzionante anche se ha impiegato troppo tempo , forse perché fermo in dogana
Walid awragh –
جميل
Богдан Фролов –
Часы шли чуть больше месяца в Волгоградскую область. Упакованы хорошо, но под пленкой видны потертости. Были большие, укоротила на 2 звена.
Максим Воробьёв –
Часики получила быстро,продавец общительный молодец.сами часики хорошие ,но сплав браслета хлипкий.Продавцу спасибо.
Silya Ameqran –
Nice
Julie Perez –
order is recieved quickly.watch is very smart and i’m very satisfied about the order.thank you store!!! ❤❤❤❤
Tifawt Abarcan –
bon qualité
Эдгар Соколов –
Отличные часы за свою цену.Пришли чуть больше чем за месяц.
Ирина Яковлевa –
la correa es muy grande pero se pueden quitar los eslabones
Teresa Walker –
جدا جميله ودقيقه اشكر البائع كان متعاون معنا
Jeffrey Perez –
часы довольно красивые. но есть нюансы. ремешок не светлый, как на фото, а больше серый, и очень плохо гнется.
Mouad Acemrar –
tres bon produit j trop aimè et expedition tres rapide
Zakaria Acemrar –
Je recommande
Mehdi Fernandez –
super
Joan Santiago –
me ha gustado mucho
Tifawt Amghar –
merci c trés jolie
Mario Santos –
muy bonito reloj igual que en la foto ojala que funccione bien al poner la pila pedi 3 estos 2 para mi y otra igual de hombres para mi marido
Katherine Snyder –
thank you for this beautiful watch
Sofia Farina –
Bella
Joshua Herrera –
생각지도 않았는데 우편함에 있어서 반가웠어요.. 와이프 생일 선물? ㅋㅋ
Howard Foster –
Часы соответствуют описанию и фото, аккуратные, среднего размера, хорошо упакованы, запасная батарейка, пришли в РБ достаточно быстро, около 4 недель. Из минусов достаточно длинный для женской руки браслет. Застегивается в одной позиции,не регулируется. С руки конечно не слетит, но в том виде, в котором есть, будет ездить по руке. Придётся в мастерской уменьшать браслет. А в целом покупкой довольна, часы выглядят достойно.
Donna Cooper –
Excellent product, very fast delivery, thank you.
Fabio Carbone –
grazie bella
חגית גולדברג –
очень-очень красиво