We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of hendoexpress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 5.00 out of 5 based on 9 customer ratings
9 reviews
100% of buyers enjoyed this product!
5 stars
( 9 )
4 stars
( 0 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
V***a –
Super
Rated 5 out of 5
V***a –
The jacket I wear with great pleasure. Warm, comfortable and most importantly does not get wet, then what you need for rainy, cold weather. Purchase from wxwt store Delivery 2 weeks in postal package + big zip package. Track number was tracked all the way. The jacket can be ordered in one of 4 races. I liked the most in dark blue. Size ordered L for og 90, OT 71, OB 94, she sat down with a very small margin. The back of the jacket is elongated, covers the buttocks. The jacket is quilted, the filler is sintepon. It is fastened to a plastic zipper. In front there are 2 pockets with a decor. The hood is tightened on an elastic band with locks. Cuffs sleeves on the buttons. Material plaschevka, worthy of quality, has a small shine, does not rustle and moisture is not afraid. Sewing is good, the lines are even, there are no passes. No strings. There was no unpleasant smell. I liked the jacket, I recommend ⠀
Rated 5 out of 5
D***a –
On its parameters: 85-65-96, height 166, I chose the size XL, which perfectly approached me, it is not necessary to take less exactly. The jacket is made of Bologna fabric. Warm, I think, will fit up to-10 degrees. The back is slightly longer than the front. The quality is fine, all lines are even, not a single extra thread. To buy I highly recommend! Personally, I was pleased with the jacket and already involve it
Rated 5 out of 5
Customer –
At its Russian 40-42 ordered M. You could safely take on the size, or even two more. And so the jacket is good!
Rated 5 out of 5
O***a –
The jacket is super, light, quality. I took my daughter, but I will. 3x on the Dew. 52-54. I think you can even wear a minus, very warm.
Rated 5 out of 5
A***a –
Delivery was carried out within 15 days by AliExpress standard shipping service. The parcel came in a regular postal package. During transportation, nothing was damaged. Important points: ✔️On me size S (my parameters are 96-77-98) ✔Material: Cotton + microfiber ✔Пуховик down jacket on sintepon ✔2 front pockets ✔Zipper jacket ✔Size Table of the store is true ✔Size ruler S-XXL ✔Color palette-5 colors
Rated 5 out of 5
E***a –
Jacket, for a deep autumn, sewn qualitatively came well packed, odorless, at 42 size and height 156 ordered L village freely, was based on the store’s size table.
Rated 5 out of 5
R***h –
The jacket is good!
Rated 5 out of 5
R***r –
Order came before time. In the description of the error is not, as written and is in fact. My daughter is happy. The color corresponds to the size of 48-50 took XXL. It came perfectly. But not overseas. Thank you store.
V***a –
Super
V***a –
The jacket I wear with great pleasure. Warm, comfortable and most importantly does not get wet, then what you need for rainy, cold weather. Purchase from wxwt store Delivery 2 weeks in postal package + big zip package. Track number was tracked all the way. The jacket can be ordered in one of 4 races. I liked the most in dark blue. Size ordered L for og 90, OT 71, OB 94, she sat down with a very small margin. The back of the jacket is elongated, covers the buttocks. The jacket is quilted, the filler is sintepon. It is fastened to a plastic zipper. In front there are 2 pockets with a decor. The hood is tightened on an elastic band with locks. Cuffs sleeves on the buttons. Material plaschevka, worthy of quality, has a small shine, does not rustle and moisture is not afraid. Sewing is good, the lines are even, there are no passes. No strings. There was no unpleasant smell. I liked the jacket, I recommend ⠀
D***a –
On its parameters: 85-65-96, height 166, I chose the size XL, which perfectly approached me, it is not necessary to take less exactly. The jacket is made of Bologna fabric. Warm, I think, will fit up to-10 degrees. The back is slightly longer than the front. The quality is fine, all lines are even, not a single extra thread. To buy I highly recommend! Personally, I was pleased with the jacket and already involve it
Customer –
At its Russian 40-42 ordered M. You could safely take on the size, or even two more. And so the jacket is good!
O***a –
The jacket is super, light, quality. I took my daughter, but I will. 3x on the Dew. 52-54. I think you can even wear a minus, very warm.
A***a –
Delivery was carried out within 15 days by AliExpress standard shipping service. The parcel came in a regular postal package. During transportation, nothing was damaged. Important points: ✔️On me size S (my parameters are 96-77-98) ✔Material: Cotton + microfiber ✔Пуховик down jacket on sintepon ✔2 front pockets ✔Zipper jacket ✔Size Table of the store is true ✔Size ruler S-XXL ✔Color palette-5 colors
E***a –
Jacket, for a deep autumn, sewn qualitatively came well packed, odorless, at 42 size and height 156 ordered L village freely, was based on the store’s size table.
R***h –
The jacket is good!
R***r –
Order came before time. In the description of the error is not, as written and is in fact. My daughter is happy. The color corresponds to the size of 48-50 took XXL. It came perfectly. But not overseas. Thank you store.