Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hendoexpress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***a –
Sneakers are packed in a film. Came whole and not crumpled. In Orel, the goods came in 3 weeks. The dimensional grid corresponds: I have a 23,5 cm stop, came up perfectly 37 size. Due to the platform is not deep, so you need to tie the laces for the heel to hold on the leg. In life, they look neat and very stylish! I’m in Love)))
E***a –
Delivery fast, crosses fire. Daughters really liked. Size fits. Thank you to the store, the messages are answered.
R***a –
The parcel came three weeks before Mo. packed in a bag with a navel. When unpacked immediately upset somehow they look like paper-rubber. On the foot 25.5 cm 40 size butt. If the leg is wide, there will be little. But the idea of sneakers is cool. If they were made of better material, they would be cool. Took for 1700 with delivery. They’re not worth that kind of money. In real life, I would not buy. The parcel was tracked all the way. No complaints.
G***n –
Ordered 27.05 came 15.06, very quickly straight, the description correspond, the size 39 took 40 perfectly fit With the store did not communicate Sticks and stitched well A little smell, but I think it will quickly leave Insoles are very dense and soft
P***a –
Croses top. At 38 it is better to take 40. I took 39, and it is tight. In general, class, do not exactly the same as in the photo here, but they themselves are excellent, very light and comfortable, and most importantly they arrived in a couple of weeks
E***n –
I got my sneakers today, since the order of 04.06 it’s been 19 days, very fast delivery…, thank you to the girl from the Orel region, was based on her feedback Sneakers are very cute, exactly as in the picture, color, shape, size all matches .. I wear 38 size, ordered 39… Straight back to back, but inside a very thick insole (made a photo separately it, along the length it is 25 cm) if you take it out, you hang out… Now about some features-sneakers are really very small, you need to tie them up, otherwise, when walking, they fall off the heel, like slaps .. It looks like it’s usual in semi-tied will not work, wide enough .. I now have trauma-dislocated my left ankle, but even with a bandaged leg, I could fit comfortably in them If you consider the ratio of price-quality, then quite a budget option, light, breathable, and on the leg look not cheap Definitely recommend to buy, to the store Thank you very much and of course 5 stars!
Customer –
On his 33-34 ordered 35 RR Come on, there’s more room Sneakers beautiful, light, mesh. For the summer is perfect Fast Delivery
R***r –
Quality is good, came for almost a month, but small size, take a larger size! !! Delivery cost 300 rubles could and to the House to deliver.
Customer –
Маломерят, на 24,5 впритык
A*** –
Отличные кроссы!! Заказала на размер больше, подошли идеально !
A***d –
Alors les chaussures tailles quand même petit je fait du 37 j’ai prit 38 et c’est juste au niveau des orteils, ensuite elle sont belles mais les gens on raisons dans les avis le pied sort un peu a l’arrière quand on marche car la semelle est grosse mais c’est ne pas trop flague
A***r –
I’m very disappointed as I was hoping it would fit. My foot is 24.5cm long but I’m usually an 8 which makes sense. Looks fantastic, exactly like the picture, breathable.
E***a –
The quality is excellent. Everything is sewn and glued well. No smell. Lungs. Kazan reached three weeks.
M***a –
Получила. Делала обзор на эти кроссовки . На канале есть видео. Если что переходите. Канал – Майя Maystari
Customer –
Кроссовки крутые, на российский 39 взяла 40,немного упирается палец, но я вытащила стельку и все окей, сделаны очень качественно
T***a –
Пришли за месяц почти, качество неплохое. За такие деньги довольна. Маломерят хорошо. Заказала на 2 размера больше и отлично
J***e –
Fidèle a la description, j’ai pris ma taille, il y a juste un nombre marquer en noir sur le coté de la semelle.
B***t –
Eu amei muito vcs trabalham muito bem obrigada material maravilhoso e é bem resistente. como faço para comprar mais produtos do mesmo lugar que comprei esse tênis?
N***n –
Крутые кроссовки! С момента заказа до получения прошло всего 15 дней! Кроссовки аккуратные, заказом очень давольна.
K***a –
Все отлично. Пришли быстро. Своих денег стоят. На мой 39 брала 40- получилось впритык. Очень легкие, летние. Рекомендую.
D***a –
Прикольные, но столько шнурков неудобно шнуровать, а стандартно под один они не шнуруются. Нашивку с надписью фешн на язычке легко отпорола. Есть небольшой запах как обычно. В целом довольна , но учитываете что они летние! Сетка
R***r –
Супер!!! Очень легкие ) на 36 заказала 38 ,подошли идеально)
Customer –
Длинна 24 см подошли хорошо , спустя время не будут насыщенно белые, где ткань будут темнеть, подошва тоже со временем грязнится будет, так выглядят спустя месяц, не ходить в мокрую погоду и чаще стирать нужно
A***a –
Looks tennis is very beautiful, worth ordered wrong number, Logical was small. Beautiful, beautiful
L***o –
Excellent, the perfect size
K***n –
Heavy, really liked, thank you very much to the store!<3