We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of hendoexpress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.87 out of 5 based on 30 customer ratings
30 reviews
100% of buyers enjoyed this product!
5 stars
( 26 )
4 stars
( 4 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
Нина Окуловa –
Sneakers are super. Just like I wanted with a high sole. Soft, comfortable, light) class! Excellent quality. Walking in them is one pleasure. It’s great. Thank you very much, very much liked the sneakers, for such amount they are worthy.
Rated 5 out of 5
Михаил Юдин –
Amazing sneakers, one of my best shopping. Fully comply with the description, excellent quality. I thought that the sole would be stiff, but, to my surprise, it was quite soft and cushioning, very comfortable, walking in them one pleasure. Very happy with the purchase, thank you store. Recommend 🙂
Rated 5 out of 5
Регина Завьяловa –
Very comfortable. Lungs. They look more than decent. The size mesh is accurate. Happy with the purchase. Thank you store!
Rated 5 out of 5
Davide Carbone –
I love them exactly as the picture
Rated 4 out of 5
Владислав Максимов –
At 38 size ordered-39 came up perfectly. They look very cumbersome in the living
Rated 5 out of 5
Регина Цветковa –
These sneakers are now my love!
Rated 5 out of 5
Денис Иванов –
This is just perfect, the size on the leg is 35 as in the table is the same, the view is like, convenient, let’s see how long the quality will last. Two weeks passed❤& Middot;
Rated 5 out of 5
Галина Баданинa –
Croses are simply unreal! Light and beautiful, despite the fact that a large (for me) platform. The dimensional grid corresponds. My foot length is 24,5. The store is very sociable, delivery 2 weeks! I will order more;))
Rated 5 out of 5
Ульяна Михайловa –
Cute sneakers, light and comfortable. But I mispicked the size: 37 Russian is a little small, I hope I will disagree. Came with the mark: The line was made with a handle. Wash did not work, tried the remedy for removing the varnish-began to tear off the paint♀️.
Excellente. I loved it! Perfect. And so Beautiful.
Rated 4 out of 5
Эльвира Тереховa –
Quality is average, you can see jambs, for its price, probably norms. size butt on foot 24 cm or 37,5
Rated 5 out of 5
Григорий Боков –
Super fast delivery in 9 days reached Kamchatka. Sneakers are also excellent, beautiful, on the leg look not Lightning
Rated 5 out of 5
Леонид Румянцев –
Sneakers are simply unreal! Very stylish, beautiful, fashionable. But, unfortunately, I was very small. At 38 size 8,5 small. It’s good that the daughter has a smaller leg size, she has sneakers.
Rated 5 out of 5
Семён Уваров –
Доставлено за 9 дней) отправил продавец очень быстро,сразу после заказа)) на длину стопы 23 см заказала размер 6,5, и они впритык ))по качеству на первый взгляд нормально,видимых косяков нет,массивные) ну и запах конечно ужасный)))я довольна)
Rated 5 out of 5
Тимофей Воробьёв –
Спасибо!!! Мой размер 38, по сетке получился 40, побоялась, что будут велики, взяла 39. Каплю жмут, но я думаю, разойдутся. Легкие, удобные, качественные. Смотрятся круто! Спасибо продавцу!!!
Rated 5 out of 5
Marta Crespo –
un pelín justas pero muy chulas recomiendo talla de mas
Rated 5 out of 5
Pamela Peterson –
Son exactamente las que pedí, muy bonitas, el color es el mismo que muestra la imagen
Rated 5 out of 5
Людмила Румянцевa –
Отличная обувь. Все аккуратно, все идеально. Только подошва скрипит на линолиуме) надеюсь по асфальту такого не будет) даже не думайте – берите) за 8 дней дошло до татарстана. С продавцом не общалась
Rated 5 out of 5
Sandra Herrera –
Llegaron en perfecto estado, la talla es tal cual se muestra en los detalles. Envío rápido.
Rated 5 out of 5
María Rosa Castro –
Tan solo 8 días tardaron en llegar las zapatillas, estupendas y muy hermosas, son super comodísimas y livianas, la talla fue perfecta (pie mide 24cm y cogí talla 39), excelente calidad para su precio, son exactamente como se describen en la imagen, enamorada de las zapatillas y llegaron bien empacadas… 1000% Recomendadas!!! Gracias vendedor, gracias tienda.
Rated 5 out of 5
Александр Наумов –
Отличные. Запаха нет. Упакованы просто в пакет. Но не помялись. На 37 размер ( 24,5 см ) заказала 39 размер ( 8,5 ). До Лен.обл. пришли за месяц. Спасибо продавцу, что фото в реальности. Рекомендую к покупке. Буду заказывать ещë светлые.
Rated 5 out of 5
Вадим Рогачёв –
спасибо, всë пришло очень быстро до Белгорода, отслеживалось тоже до почтового отделения, описанию соответствует, на свой 36 взяла 37 подошли идеально) с продавцом не общалась
Rated 5 out of 5
Антон Цветков –
кроссы супер. но 9 размер на 39 оказался мал. подошли сестре на 38
Rated 4 out of 5
Жанна Хватовa –
Посылка пришла за месяц во Владивосток. Снимаю звезду за то , что на левом ботинке стелька криво приклеена. От самой обуви есть запах ацетона, возможно это пахнет краска от обуви. От чёрной подошвы на линолеуме полосы остаются. На размер 21,5 см в длину и 8,5 в ширину 5 размер подошёл , но если бы была возможность взять чуть больше , выбрала бы 6 (люблю когда обувь немного свободна).
Rated 5 out of 5
Salvador Márquez –
waooo I Love it store thank you so much ❤❤❤❤
Rated 5 out of 5
სერგო სურმანიძე –
Those sneakers are simply amazing!!! Delivery super fast, and they are light as a feather! On size 38 took 8.5 and they fit but slightly tight, feel free to size up by two sizes
Rated 4 out of 5
Concepción Montero –
Uso un 39 y quedan justas. Son super bonitas, cómodas y de buen material. Ha tardado 1 semana en llegar a España. La suela no es antideslizante, es el unico defecto que les saco, para el precio que tienen…. Estupendas.
Rated 5 out of 5
Глеб Григорьев –
суперские кроссовки.большое спасибо продавцу..пришли практически мгновенно, недели не прошло…удобные.. лёгкие.. дышащие..даже снимать не хочется,безо всякой лести говорю, как говорится. на свой 37 заказала 38.Продавца рекомендую безоговорочно!!!
Нина Окуловa –
Sneakers are super. Just like I wanted with a high sole. Soft, comfortable, light) class! Excellent quality. Walking in them is one pleasure. It’s great. Thank you very much, very much liked the sneakers, for such amount they are worthy.
Михаил Юдин –
Amazing sneakers, one of my best shopping. Fully comply with the description, excellent quality. I thought that the sole would be stiff, but, to my surprise, it was quite soft and cushioning, very comfortable, walking in them one pleasure. Very happy with the purchase, thank you store. Recommend 🙂
Регина Завьяловa –
Very comfortable. Lungs. They look more than decent. The size mesh is accurate. Happy with the purchase. Thank you store!
Davide Carbone –
I love them exactly as the picture
Владислав Максимов –
At 38 size ordered-39 came up perfectly. They look very cumbersome in the living
Регина Цветковa –
These sneakers are now my love!
Денис Иванов –
This is just perfect, the size on the leg is 35 as in the table is the same, the view is like, convenient, let’s see how long the quality will last. Two weeks passed❤& Middot;
Галина Баданинa –
Croses are simply unreal! Light and beautiful, despite the fact that a large (for me) platform. The dimensional grid corresponds. My foot length is 24,5. The store is very sociable, delivery 2 weeks! I will order more;))
Ульяна Михайловa –
Cute sneakers, light and comfortable. But I mispicked the size: 37 Russian is a little small, I hope I will disagree. Came with the mark: The line was made with a handle. Wash did not work, tried the remedy for removing the varnish-began to tear off the paint♀️.
Кирилл Шнайдер –
Sneakers just super as I expected
Настасья Щуровa –
Qualitatively, fast, beautiful, dimensional table topcheg
Juliana Barboza –
Excellente. I loved it! Perfect. And so Beautiful.
Эльвира Тереховa –
Quality is average, you can see jambs, for its price, probably norms. size butt on foot 24 cm or 37,5
Григорий Боков –
Super fast delivery in 9 days reached Kamchatka. Sneakers are also excellent, beautiful, on the leg look not Lightning
Леонид Румянцев –
Sneakers are simply unreal! Very stylish, beautiful, fashionable. But, unfortunately, I was very small. At 38 size 8,5 small. It’s good that the daughter has a smaller leg size, she has sneakers.
Семён Уваров –
Доставлено за 9 дней) отправил продавец очень быстро,сразу после заказа)) на длину стопы 23 см заказала размер 6,5, и они впритык ))по качеству на первый взгляд нормально,видимых косяков нет,массивные) ну и запах конечно ужасный)))я довольна)
Тимофей Воробьёв –
Спасибо!!! Мой размер 38, по сетке получился 40, побоялась, что будут велики, взяла 39. Каплю жмут, но я думаю, разойдутся. Легкие, удобные, качественные. Смотрятся круто! Спасибо продавцу!!!
Marta Crespo –
un pelín justas pero muy chulas recomiendo talla de mas
Pamela Peterson –
Son exactamente las que pedí, muy bonitas, el color es el mismo que muestra la imagen
Людмила Румянцевa –
Отличная обувь. Все аккуратно, все идеально. Только подошва скрипит на линолиуме) надеюсь по асфальту такого не будет) даже не думайте – берите) за 8 дней дошло до татарстана. С продавцом не общалась
Sandra Herrera –
Llegaron en perfecto estado, la talla es tal cual se muestra en los detalles. Envío rápido.
María Rosa Castro –
Tan solo 8 días tardaron en llegar las zapatillas, estupendas y muy hermosas, son super comodísimas y livianas, la talla fue perfecta (pie mide 24cm y cogí talla 39), excelente calidad para su precio, son exactamente como se describen en la imagen, enamorada de las zapatillas y llegaron bien empacadas… 1000% Recomendadas!!! Gracias vendedor, gracias tienda.
Александр Наумов –
Отличные. Запаха нет. Упакованы просто в пакет. Но не помялись. На 37 размер ( 24,5 см ) заказала 39 размер ( 8,5 ). До Лен.обл. пришли за месяц. Спасибо продавцу, что фото в реальности. Рекомендую к покупке. Буду заказывать ещë светлые.
Вадим Рогачёв –
спасибо, всë пришло очень быстро до Белгорода, отслеживалось тоже до почтового отделения, описанию соответствует, на свой 36 взяла 37 подошли идеально) с продавцом не общалась
Антон Цветков –
кроссы супер. но 9 размер на 39 оказался мал. подошли сестре на 38
Жанна Хватовa –
Посылка пришла за месяц во Владивосток. Снимаю звезду за то , что на левом ботинке стелька криво приклеена. От самой обуви есть запах ацетона, возможно это пахнет краска от обуви. От чёрной подошвы на линолеуме полосы остаются. На размер 21,5 см в длину и 8,5 в ширину 5 размер подошёл , но если бы была возможность взять чуть больше , выбрала бы 6 (люблю когда обувь немного свободна).
Salvador Márquez –
waooo I Love it store thank you so much ❤❤❤❤
სერგო სურმანიძე –
Those sneakers are simply amazing!!! Delivery super fast, and they are light as a feather! On size 38 took 8.5 and they fit but slightly tight, feel free to size up by two sizes
Concepción Montero –
Uso un 39 y quedan justas. Son super bonitas, cómodas y de buen material. Ha tardado 1 semana en llegar a España. La suela no es antideslizante, es el unico defecto que les saco, para el precio que tienen…. Estupendas.
Глеб Григорьев –
суперские кроссовки.большое спасибо продавцу..пришли практически мгновенно, недели не прошло…удобные.. лёгкие.. дышащие..даже снимать не хочется,безо всякой лести говорю, как говорится. на свой 37 заказала 38.Продавца рекомендую безоговорочно!!!