We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of hendoexpress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 5.00 out of 5 based on 18 customer ratings
18 reviews
100% of buyers enjoyed this product!
5 stars
( 18 )
4 stars
( 0 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
Austin Bennett –
I bought three colors of earrings, visulek. Black, gold and silver. Earrings are inexpensive, black matte and on one link longer than the rest. Silver and gold with glitter, but I like black most. Earrings are made of zinc alloy and painted. Each link moves freely. Studs clasp. Delivery is very fast, in two weeks to Astana. The ornaments were transplanted with a puff film.
Rated 5 out of 5
Инга Ушаковa –
Delivery to Samara 24 days, thrown into the mailbox. The package was packed in a mail bag with a puff film and earrings were placed in a transparent package. The earrings came together. Without an unpleasant smell, very beautiful. Stud earrings.
Rated 5 out of 5
Святослав Орлов –
Came without tracking. Color as requested. Cloves. Thank you
Rated 5 out of 5
Николай Ильин –
Came without tracking. Color as requested. Size as in the description. Cloves. Thank you
Rated 5 out of 5
Кира Давыдовa –
I was waiting for these earrings! Look unusual, cool! Made entirely of metal. Were additionally packed in a pupyrku. Thank you very much to the store!!!❤
Rated 5 out of 5
Ганна Бабіак –
Delivery one and a half months on ukrmail without tracking. Beautiful and light, thank you.
Rated 5 out of 5
Вадим Титов –
Not the fastest delivery, of course. The order is made on May 4, in the box put on June 23. And so, the earrings are cool, completely metal. Base on the clove. A little tear paint on one earring, but it’s easy to fix, turning it back to the front) the goods are satisfied. Look Cool)
Rated 5 out of 5
Virginia Sánchez –
Excellent description. Super fast delivery, beautiful earrings although a little big, are very light!
Rated 5 out of 5
Любомира Беленко –
The goods came whole. I took the coupon. But the delivery was 3,5 months.
Rated 5 out of 5
Лев Яковлев –
They are very big, I do not even know where to put them now, I thought they would be smaller, much smaller
Rated 5 out of 5
Любов Бабіак –
A little gold color is darker than in the photo
Rated 5 out of 5
Віктор Винниченко –
Free earrings for a cent. The store is honest and decent-sent for such a symbolic price. They look stylish and cool. Pretty heavy. Totally made of metal. Thank you!
Rated 5 out of 5
Сабина Зуевa –
Thank you very much to the store very quickly came the quality of an excellent seller advise prosperity to the store
Rated 5 out of 5
Михайлина Жердев –
Per cent with coupon
Rated 5 out of 5
Марія Бондаренко –
Price cent, thank you
Rated 5 out of 5
Austin Sanchez –
We drove a little more than a month. No tracking. Thrown in the box. Price Penny (with coupon 8₽). Great earrings. Look nice. Definitely recommend!
Rated 5 out of 5
Ольга Зощенко –
The order is made on May 26, received on June 30. The order in this store is the second, but the first is not yet delivered (packed in a regular postal bag with a navel. Metal earrings, medium size, not heavy. On Golden round parts there are scuffs, from the far is not noticeable, but there is. They look pretty. I did not communicate with the store.
Rated 5 out of 5
Lauren Ramirez –
# Recommend, # topstore. I recommend this seller, excellent seriously sent a parcel quickly.
Austin Bennett –
I bought three colors of earrings, visulek. Black, gold and silver. Earrings are inexpensive, black matte and on one link longer than the rest. Silver and gold with glitter, but I like black most. Earrings are made of zinc alloy and painted. Each link moves freely. Studs clasp. Delivery is very fast, in two weeks to Astana. The ornaments were transplanted with a puff film.
Инга Ушаковa –
Delivery to Samara 24 days, thrown into the mailbox. The package was packed in a mail bag with a puff film and earrings were placed in a transparent package. The earrings came together. Without an unpleasant smell, very beautiful. Stud earrings.
Святослав Орлов –
Came without tracking. Color as requested. Cloves. Thank you
Николай Ильин –
Came without tracking. Color as requested. Size as in the description. Cloves. Thank you
Кира Давыдовa –
I was waiting for these earrings! Look unusual, cool! Made entirely of metal. Were additionally packed in a pupyrku. Thank you very much to the store!!!❤
Ганна Бабіак –
Delivery one and a half months on ukrmail without tracking. Beautiful and light, thank you.
Вадим Титов –
Not the fastest delivery, of course. The order is made on May 4, in the box put on June 23. And so, the earrings are cool, completely metal. Base on the clove. A little tear paint on one earring, but it’s easy to fix, turning it back to the front) the goods are satisfied. Look Cool)
Virginia Sánchez –
Excellent description. Super fast delivery, beautiful earrings although a little big, are very light!
Любомира Беленко –
The goods came whole. I took the coupon. But the delivery was 3,5 months.
Лев Яковлев –
They are very big, I do not even know where to put them now, I thought they would be smaller, much smaller
Любов Бабіак –
A little gold color is darker than in the photo
Віктор Винниченко –
Free earrings for a cent. The store is honest and decent-sent for such a symbolic price. They look stylish and cool. Pretty heavy. Totally made of metal. Thank you!
Сабина Зуевa –
Thank you very much to the store very quickly came the quality of an excellent seller advise prosperity to the store
Михайлина Жердев –
Per cent with coupon
Марія Бондаренко –
Price cent, thank you
Austin Sanchez –
We drove a little more than a month. No tracking. Thrown in the box. Price Penny (with coupon 8₽). Great earrings. Look nice. Definitely recommend!
Ольга Зощенко –
The order is made on May 26, received on June 30. The order in this store is the second, but the first is not yet delivered (packed in a regular postal bag with a navel. Metal earrings, medium size, not heavy. On Golden round parts there are scuffs, from the far is not noticeable, but there is. They look pretty. I did not communicate with the store.
Lauren Ramirez –
# Recommend, # topstore. I recommend this seller, excellent seriously sent a parcel quickly.