Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hendoexpress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***r –
Shoes pts cool. Admired. The store is good.
Customer –
Very very cute! It was kinda small on my feet but that was my fault, recommend 1 size bigger than usual
A***A –
they look very beautiful and are comfortable. and it looks like the pictures. fit perfectly but I remember I took a size upper my normal size ( in france, my size is 36, i took a 37 Or 36.5 just in case, and it was apparently a good choice). Ordered during the lockdown , but it came pretty quickly according to the context ( around 3-4 weeks, but it arrived in France in two weeks)
E***l –
At EU 39 ordered 40, approached.
S***a –
In Chinese something with centimeters they are shorter than European, the length of the foot 24 cm is a little small, but I hope to fit up during socks. On quality I think for a long time will not last, purely externally on the leg look cool, but in the frost they will be real Khan they just stupidly crackle, and yes, take on a size larger in the sky and with centimeters smaller. It’s just been two weeks.
E***l –
Very nice! Look exactly like the picture
I***a –
Всё хорошо, но размер 40 на российский 38,5 впритык и это без носочка…а так прикольные
Customer –
Мой российский размер 38, взяла 39,все идеально подошло Смотрятся круто, качество огонь!
X***a –
Кроссовки хорошие. Немного светлее, на фото. удобные, мягкие, подошва резиновая, за это 5+. Однако стелька в правом ботинке с браком. Стельки белые, а не бежевые. Брак ощутим и доставляет дискомфорт (под пальцами). На носке левого ботинка небольшой замин.
J***a –
пахнут клеем, в Пермь доставка меньше месяца. красивые) немного замялись при транспортировке, были упакованы в пупырчатую плёнку, надеюсь выправится форма. с продавцом не общалась.
A***a –
На стопу 24,5 см взяла 39 размер – впритык, большой палец упирается, но носить можно. Упаковано было хорошо, но носы всё равно помялись, надеюсь расправятся. На один сезон хватит, в целом довольна.
Z***a –
Отличные кроссовки. Брала на размер больше, все таки на зиму. Чистые, нигде ничего не отклеивается, очень мягкие и ногам жарко уже через две минуты. Покупкой очень довольна.
V***k –
мягкие, за такие деньги пойдёт доставка быстрая пришли за 20 дней, продавца рекомендую
Y***a –
отличные кроссовки, но маломерят, на ногу 22,5 см, заказала размер 36, и прям впритык
R***r –
товар пришел быстро, продовца РЕКАМЕНДУЮ, не тянул с отправкой, на размер 38, брала 40, впритык, но думаю разносятся! красотки красивые на ноге сидят хорошо, мех не очень, думаю ситонким носком ноги будут мёрзнуть! пришел с небольшой койкой черной потертостью на подошве! порвался целофан!
R***r –
кроссовки мягенькие,плюшевые,мой размер38,заказала на 39 и не пожалела,иекомендую
M***a –
Отличные кроссы) рекомендую. Взяла на размер больше, мне норм
R***r –
Good sneakers, for the winter itself. Thickened sole, quality will show time. In Russian 37 ordered 38, a little more. Order satisfied. Thank you to the store came very quickly to the Ulyanovsk region
N***a –
Shoes are interesting, customer reviews correspond to the description. But the color ordered beige, unfortunately received White (. So it’s okay. I issued a dispute about the color. I put 4 * T. to. Wrong color.
R***r –
Super, super, super shoes! Girls, I’m very happy! At 35 I ordered 36. Perfectly fit. Seller… Thank you!
U***e –
Very good shoes. sewn neatly, light, soft. About the size: I was worried about which RR to order, read reviews and thought for a long time, not to be mistaken. Look: summer shoes I wear on my bare leg or sneakers on a thin sock, always take r-r 37, and winter to dress with warm socks, I take r-r 38.as for this shoe, I took r-r 38, but a warm sock in them will no longer enter, only ordinary, but it suits me, because I don’t think, That I will wear them in severe frosts. I’m glad I wasn’t wrong. Thank you to the store, the goods came quickly, packed in pupyrku, but did not crumble at all, as it was in the box. I’ll be glad if my feedback helps someone. Then I’ll take a picture and add it.
N***a –
They came quickly to Mo. I’m delighted. Soft, comfortable, cute. With the size guessed, took on 24 cm size 40. About the sole, I’m not sure, maybe burst.
J***a –
Ordered 29.08, arrived 14.09. For Kamchatka-quickly. Size 39 came up on foot 24,5. I read that someone has a finger, but I risked ordering this size. The finger, indeed, was uncomfortable at first, I thought that I would change the insole to thin, because. The sole is thick and you can not freeze in them. But while I walked around the room-the fur was jammed and it became convenient, I leave it as it is, and there will be winter. With the store did not communicate-there was no need.
A***a –
It’s like the description. But, I think that they lay on the toe. Then I’ll add a tip. If you like them, I’ll buy more. Take two sizes larger. We came very quickly. In general, four different orders came in one parcel
M***l –
I was delighted with this purchase, super beautiful and warm, I recommend 100% arrived super fast
I***a –
At 37 good 39 quality good
J***e –
Satisfied her too pretty
Customer –
Coloring Super, on the leg sat perfectly Recommend. Order ishol 2 weeks in Ukraine, I have 37 rosemer legs ordered 37 came just perfectly sit on my leg❤& Middot;❤& Middot;❤& Middot;
N***a –
Chic sneakers)) but if you have 36 size, then order 36-37, I took on their standards on my leg 35, it turned out not enough, now I have to put it on)))
K***l –
The delivery was fast! And beautiful shoes I highly recommend
E***a –
Very comfortable soft. Shipping fast. At 39 the size is excellent. The color failed very much. White is closer to gray. And the smell is terrible.
Customer –
Super cute I loved them I asked for one size more in case I stayed small for the comments I read and I wine barely
V***a –
Come quickly. Quality norms. Seams are also like smooth .. Some places stick out threads… but not critical for such money. At my 36 size, I took 38. On the leg sit perfectly. Take two sizes larger
K***a –
Very cool, soft sneakers!) the only negative-ordered on a dimensional grid, but still butt (in principle I will wear it, but with a warm toe is already very tight, do not put on, apparently it’s because of fur, I didn’t.
A***a –
At 37,5 took 39, with a warm toe will be perfect. Delivery 11 days to Mo. Description corresponds, look, as in the photo.
N***n –
Good quality sneakers. I liked it very much. Thanks to the store)))
Customer –
Pomped!
N***a –
The shoes are good. But it is a pity that the size in the table is not true. At its 38 size, 24,5 cm took a size of 40. They’re small! Have to make a refund
G***A –
I put five stars on the ratio of price-quality, where the price is 17.8 $ (delivery is free). The size took 38 on my 36 and it turned out a little more than that. E can be on a warm sock. The material of the shoes is soft. Sneakers are not firm.
A***d –
Crosses are cool! The size is the same. Hmao got there in 24 days. Thanks to the store))
D***a –
My Love! Quality is good. Thread don’t stick out, No smell. The size of the sole is perfect! In the sneakers is very convenient. Let’s see how they will be in the sock in winter.
V***v –
Cool Ones
T***a –
Beautiful, sit perfectly, came quickly. Only have doubts about the durability of the sole, too soft, around the heel if press the edges, then the rubber is easy to sell and feel there is emptiness, no matter how many holes are formed… it remains to check the case…
K***a –
Beautiful. For my taste wide! Russian wear 36-37. On the dimensional grid chose 39-floor cm hurt, just for the winter with socks warmer. Packed for 5 +. It came quickly. Received at the cash desk in 5KA (first time and everything is very convenient)
M***g –
Very nice. Same as the picture. The only hit is that I have a 38 in Spain, I asked for a 39 per measure and I’m a little fair. They arrived very quickly.
J***e –
Too disappointed I ordered size 40 my it’s as if it’s 38
S***l –
5 stars for shoes) only the size did not fit ((36-37 ordered 38. Reorder 39 size.
A***a –
The quality is good, the size took 37 to its 37, a little too small, it will be better to 38. Beige color looks like white
O***o –
It isn’t exact, but the shoes are very nice and have a lot of grip. The inside is lined with fur so it is really soft and warm.
A***m –
Quality is good, a little there is a smell, look to be honest straight huge) I’m not used to such shoes, for winter does not fit, but for the spring autumn is excellent, thanks
D***a –
Super Shoes, very warm and quality fire The only negative-the insole inside is larger in size than it should be.
Customer –
Goods priishov shvidko to Ukraine. I’ll give you a photo. They were jammed for donochka at 37 took 38 and made up the demand of brother 39. Duge thisne in paleche. I will be a salesman.
R***r –
Excellent shoes, you need to order size in size. delivery fast, came a week earlier than the declared
Customer –
Great shoes
A***a –
Sneakers are good in relation to price-quality. Soft, comfortable. I ordered a larger size than my own, but my fingers still rest. Oh, these Chinese sizes)
M***M –
Everything is super, better than I expected! and mega fast delivery in two weeks.
A***a –
Came very quickly, correspond to the photo and description
N***a –
Its money costs
Customer –
The shoes are good quality and they are comfortable. Product doesn’t have a smell.
Customer –
Steep, size butt, take one more than your own.
J***s –
super
R***a –
Baptinochki Super!!! Delivery to Karelia 12 days, I’m in shock. thank you pradovtsu. Malomerit take 2 sizes more. i was approached but only on a thin sock. I ordered 37, although I wear 36. To sell more thanks for very fast delivery and success!!!
Customer –
Came very quickly, about 2 weeks, the size matches, quality beautiful
M***a –
Excellent sneakers, warm, do not smell much. Slightly shed fur, not significantly, as on all new shoes. The seams are all even, the threads do not stick out, there are no traces of glue. Protection was, for the ideal did not have enough box, because the material is very soft, can remember on the way
L***l –
I ordered white, but the beige came, of course very sorry! To the quality of claims no, good, I recommend!
Y***a –
Good sneakers
J***a –
In appearance-unmatched crosses! They came pretty quickly. I hope that the sole does not burst in winter, as on previous ones ordered from another store. Inside the fur. Thank you for the goods, my Chinese friend!
M***v –
Order came! Everything is super! Save up to 50% thanks to the link megabonusточкаcom/? U = 193736 (instead of the point we put a normal point and save together))) this product I purchased with an expansion of MegaBonus and saved already $382.43. The MegaBonus extension helps to save up to 50% of the purchase cost on AliExpress (up to 9%) and not only.
N***a –
Sneakers are super. Very beautiful. Took 40 to Russian 37.5 (25.5 cm stop) in the butt. You can not wear a warm toe.
K***a –
The quality is not high, it corresponds to its price, let’s see how to wear it. I will not say that comfortable and “like in slippers.” But they look good on the leg.
V***v –
For its price, awesome sneakers-shoes. 39 size per foot 24.5 in size and even on warm sock normally all will be, I doubted the reviews and talked about the size-two less, but I ordered my own and everything is super. Soft, leather (not leather) super quality, super quality sole, made not worse than brand
G***z –
Very beautiful sneakers, I’m delighted, size 40, but a little quite Press, handset. I think it’s the fur inside. The color is beautiful, the price is just a bomb!
A***o –
Shoes are just super! Beautiful and warm. I took on the size more, and turned out just on me
C***p –
Arrived super fast and is beautiful but I wear 36 ordered the 36 and was a little small fingers. Next will be a smaller number. Recommend
R***r –
On the foot 24,5 ordered 39 size, butt on a thin sock. Sneakers liked, they wanted to.