Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hendoexpress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Пётр Юрьев –
Thank you! Everything works great! It’s all right!
Bagas Perdana –
it come in 2 months because of corona pandemy, everything good n working, trusted store always updated tracking. thank u so much i was worried
Алиса Ермаковa –
It came fast, two weeks somewhere, delivery by sack to the door. Very nice. Everything works, thank you, good luck and prosperity to the store!
Екатерина Зиминa –
The machine came in a month, the track was tracked first, then stopped being tracked, everything works
Melissa Woods –
Happy Customer! Fast shipping!
Алёна Евдокимовa –
Everything is cool, in fact not yet know how)
Егор Рыбалко –
Came in a terrible package, but everything is safe
Любовь Шестаковa –
It works. The goods came in a month to the Rostov region. Packed well. Recommend it.
Kathryn Parker –
Exactly as described and its in working order I haven’t used it in my face yetv
Рycлан Давиденко –
The packing looks very solid, everything is in working condition, well packed, nothing is suppressed, no cracked In the case I have not tried it yet, I will add a review later. The track was not tracked at all. In general, the purchase is very satisfied. Seller recommend!!!
Игорь Завьялов –
I tried it the first time. Multiple modes. I tried red and last. The latter used after cleansing the face with another device. Inflammation removed after cleaning. Use with wired gel. Some use also with nourishing gel. The store has all the gels and which is conveniently mixed. Cheaper gels did not find. Ultrasound gel is mandatory. Otherwise the effect is zero. The morning after the evening procedure of the red light, the bag under my right eye disappeared. My face looked fresh. Pull up. Effect with first procedure. Definitely recommend. I’m 32 years old. The effect is notable. Course 10 days. You can do more. You can alternate appointments. Several capacities. I only use the first one. From the last very painful at the same time the muscles are so much reduced that just the eye closes itself from the current. I’m delighted with the device. Delivery by courier to the apartment
Гена Фадеев –
The package went for about a month. The machine came in the box. Inside the instruction in English, charging and the device itself. The device is fixed. When using the function performs its own. When massaging the face with a conductive gel, light tingling of the skin is felt. Happy with the purchase.
Clotilde Collet –
Product identical to the description. Missing more than using it.
Andrew Hamilton –
same as description. now machine is charging. anything will update again after being used..
Оскар Уваров –
Everything works
בני כץ –
In all years, I have not met such a decent store. Every week I received a report about the location of the device… Everything works fine. I am extremely grateful
Barbara Garrett –
Received quickly
ענבל רונן –
Very good thing. The procedure should be done necessarily with the gel! Only so you will see the result.
Lola Carlier –
The goods received, everything is fine, only put on charge, seems to work .. Then I’m going back as in the case… The package went long because of quarantine, I already thought I would not get .. But the store calmed me down! And here I got it!
Maria Anderson –
Super, everything came whole!
Verónica Rojas –
Impeccable article. I haven’t tried it yet. Fast shipping. I ordered it with the box. I recommend store.
Bart Evers –
Very good machine. I am pretty impressed. Love it. Highly recommend it. Thank you store for your collaboration
Степан Ульянов –
Delivery from Russia. Took less than a week. The device in a neat box-you can order for a gift, do not be ashamed to give. Charging before the first turn on 3 hours. I use aloe gel and serum with acids. I like the feeling of massage. Easy tingling. Face Red after massage, do for the night. Effect: Micro wrinkle gone for 4 application. The skin gets used to it, and not all that red. There is a current, in the eye area everything itself is shrinking. I liked it. From the color it seemed no use, I think it’s ordinary ice-light bulbs as on children’s toys. Build quality for 4 iz5. A little torturous (in the area of electrodes some boogers), buttons on are different and the junction between them). Definitely, take. I did not regret it, although I doubted a week. The head from the device does not hurt, the face is on the contrary relaxed. As an element of home spa-excellent. Take it, but do not wait for a miracle.
Игорь Овчинников –
6 days delivery. Works. All modes simultaneously.
Jeffrey Pena –
The goods went 2 months. Good, working.
Jack Koning –
Product doszedł Looks very well
Майя Кац –
Прибор пришёл в мягкой упаковке, как и заказывала, упакован, без царапин, все работает. Приятный аппарат, красивый, в работе пока не знаю, но нанесла гель, сразу чувствуется покалывание. Пришёл очень быстро, с доставкой на дом.
Elizabeth Ordoñez –
Feliz!!! Lo pedí el 20 de junio y llego 07 de julio, bien embalado con su caja y funciona perfecto se sienten como toques en la cara de acuerdo a los niveles, recomiendo al vendedor muchas gracias por mi paquete.
Константин Седых –
пришло в идеальном состояние, работает в нескольких режимах, мощный
Julio Gutiérrez –
Perfect very happy
Valeria Monti –
It looks like a great product and shipping was blisteringly fast (less than 15 days in Italy). With the current conducting gel feels very good. Hope Hope face really his work but will use it for some time to see the effects. The first impact is super is the product that the reliability of the store!! Hope hard long!
Слава Жгилёвa –
Пришёл всё целое, заказывала с коробочкой Все режимы работают. Уже успела попробывать. Всем советую, стоит своих денег. Гель покупала отдельно в фикс прайсе Кожа подтягивается, после первого применения можно уже увидить маленький результат
Анастасія Галицький –
Uncle! The goods are like this! I recommend it.
Виталий Михайлов –
Отличный продавец, доставка из России за два дня в Подмосковье. Посое примения в месяц доложу о результате
Carla Mercier –
tout fonctionne parfaitement, j’utilise de l’acide hyaluronique comme conducteur pour les courants électriques combiné à un brumisateur. ça fait mal au début mais je pense que cela dépend de la sensibilité de chacun.
Samantha Barnett –
llegó antes de tiempo, muy buen servicio del vendedor.
Carolyn Gonzales –
пришло курьером за 6 дней из РФ.Инструкция на английском(уже ищу переводчик)),легкий.дисплей с подсветкой,пришел заряженный,Пока не знаю что это такое,если б знать что это такое,но мы не знаем что это такое))))))))
Rachel Brewer –
It arrived in perfect condition and within the estimated time, no proof!
Amelia Robertson –
Very quick delivery to NZ. Will try and post more feedback later. Looks like a great item.
אבי ישראלי –
Fast Delivery
נועה שפיר –
Everything is super, I’m happy
Валерий Якушев –
с интернета скачала информацию про действие цветов, выбрала для себя подходящие. Часто пользоваться нельзя, поэтому сильно не увлекаюсь, эффекта пока не увидела. Пришел заряженным, пользовалась уже раз 10, ещё не разрядился) с продавцом не общалась
Rosario Rivas –
llegó súper rápido a la ciudad de México …. funciona ahora lo tengo que aprender a utilizar
Юлия Цивилёвa –
Очень быстрая доставка, привезли прям домой))) заказывала без фирменной коробки , для себя, привезли вот в такой коробочке все в целости и сохранности) аппарат работает , на деле ещё не испробовала, сам очень лёгенький конечно , зарядка чуть по тяжелей, надеюсь что свет который у аппарата имеется будет давать эффект а не просто будут горящие лампочки .
Юрий Мельник –
Самая быстрая доставка. 12.08 заказали 14.08 привёз курьер. Упаковано очень хорошо все пришло в идеальном состоянии. Спасибо. Рекомендую продавца. Очень все быстро и аккуратно
William Lawrence –
Item arrived beautifully packaged. Device charges and works – different strengths and different colours. Use with gel for better conductivity – you can definitely feel the tingle of the current and see muscle contraction! Very happy.
Alessia Bruno –
sehr schnelle Lieferung nicht ausprobiert ist ein Geschenk
Слава Чистяковa –
заказ получила, пришел очень быстро дней за 7, доставка из РФ. попробовала один раз. результата не увидела конечно же, что можно увидеть за раз??? будем пробовать. инструкция на английском. использовать 3 раза в неделю, курс 10 дней. спустя время, дополню отзыв. в фото еще один цвет не дали загрузить, розовый, а есть ещё мигающий розовый.
Ярослав Жуков –
Пришёл очень быстро, буду тестить, обязательно напишу потом отзыв. Сразу попробовала, все работает, это супер вещь. Девочки покупайте себе эту штуку, следите за собой и всегда будьте красивыми
Alice Morris –
Pengiriman 20 hari sampai. Masih belum tahu hasilnya Semoga baik untuk wajah
Гена Чернов –
Товар пришёл в течении четырёх дней( курьером), все работает , все свои функции выполняет. При использовании чувствуется небольшое покалывание , время процедуры 10 минут и аппарат автоматически отключается. После процедуры чувствуется эффект массажа. Надеюсь, что будет достигнут ожидаемый результат и ,что данный аппарат прослужит долгое время. По отзывам ниже заказала и гели для аппарата. Спасибо большое! Рекомендую товар и продавца!
Валентин Углов –
Заказ от 12.08.2020 получила
Мария Поповa –
Пришло за неделю до нск, хороший прибор , работает только с гелем
Joaquín Soler –
Llego rápido. Perfecto embalaje. Me encanta. Muy buena calidad. Vendedor y producto recomendado
Albert Walker –
Funciona bien, llegó rápido
Григорий Зуев –
Пользуюсь прибором около 2 недель. Никакого сногсшибательного эффекта не наблюдаю. Не могу сказать, что он абсолютно бесполезен. Вроде бы чёрных точек стало немного меньше. Может со временем эффект будет более выразительным. Пользуюсь гелем, без него совсем никак. Ощущения можно даже сказать приятные, на самом мощном режиме. На слабых ни о чем.
Theo Boucher –
L’appareil Est. Môme l’image du vendeur mais je n’ai pas encore essayer
Rodrigo Rodrigues –
Chegou rápido, bem embalado. Só falta testar.
Alfredo Caballero –
Es igual a la descripción. Sobre la efectividad no puedo opinar por que solo lo he utilizado una semana y sería un milagro si ya notará resultados. El envío ha sido rapidísimo (2 semanas)
Nicklas Jørgensen –
شكرا للبائع على تعاونه وشكرا على سرعة الوصول وتفاجئت وصلت 14 يوم وانا مستعملة هذا الجهاز قبل وانه ممتاز لشد البشرة ويعمل مثل الفلير للوجه الوجه مشدود ولكن يجب استعماله دا ئما.
Joseph Castro –
прикольная штука!!
Victoria Pérez –
Perfect, Now I’m charging it for 4 hours. Then I’ll try to see how it is. Sent really fast. Well protected and safe without damage. Thank you
Hendrika Kuijpers –
Finally is arrived with safe, I cannot wait to try, Thanks Xx
María Luisa Becerra –
Excellent, it came very fast
Марат Галкин –
I ordered September 1 received 10 directly to my hands from the courier, super fast delivery. I’m happy, I tried on dry feeling tingling, I’m waiting for more gel to be more efekt.